About Us
Our Journey:
Arvelon is built on a strong foundation of values, which are reflected in everything we do, from products and service to communication and operations.
Devotion to Customers:
We place the customer at the core of all we do. Our product formulations address common concerns of Pakistani customers: Glow, Clarifying, Nourishing & Revitalizing.
We're Honest:
We take our clichés quite seriously. We take pride in being transparent about our ingredients and how they nourish the skin for that natural and healthy glow.
And then there's Passion:
All in life is trivial without passion. Philosophy 101 aside, we think passion is an absolute requisite and pursue an uncompromising focus on excellence by constantly improving ourselves and our products.
Power to the Team:
We believe in the value of fraternity and that our goal to empower our customers can only be achieved in an environment that empowers our team and ensures that they feel appreciated and valued.
Our Product Development Process:
- We speak to our customers directly & develop a clear understanding of their needs.
- We focus on the ingredients: How is the data situation? Do reliable efficacy studies/tests exist? Has enough research been conducted?
- A first draft of ingredients is deduced, and the ingredients are independently reviewed for comedogenicity, irritability, safety & toxicology.
- Our first sample is created from three different partner laboratories and/or professional formulators, and a minimum of 20 volunteers are selected for product testing.
- Results are carefully reviewed and 2nd draft is created accordingly. Volunteer testing is conducted for the 2nd draft with a different set of volunteers.
- Our new, improved 3rd draft is reviewed and another volunteer testing session is conducted. Often this formulation is approved and the formulation is finalized.
- After the formulation is finalized, it undergoes several stability tests, stress tests of preservatives and epicutaneous tests. Testing lasts for 2-3 months and the most important one being, the compatibility test.
- If the product passes all tests, it is moved to production. Only GMP certified factories are selected.
- After production, only if the quality tests in the laboratories are completed, and all parameters (sensors, viscosity, pH-value, density, etc.) meet the requirements, the product is filled up in large, sterile containers.
About The Products
Are these local products?
Arvelon carefully chooses the finest materials used in our products from various parts of the world, developed in partnership with several globally renowned laboratories. These products are exclusive and propriety to Arvelon. For more information about a specific product, please contact us.
Are there any harmful effects of your products?
Our products are safe and developed especially for the South Asian skin. We have excellent feedback from our customers, many of whom have been buying from us for years. However, all skin types are different and some products may not suit you specifically. Therefore, as good practice for using any new skin care product, we recommend using the product on a patch of your neck first to see if there is any reaction.
How long will I have to wait to see results?
There are many harmful products in the market, which promise quick results but pose great threat to your skin health. At Arvelon, we believe healthy and natural is beautiful. While our products have proven to deliver results, natural products take a longer time to show effectiveness, compared to harmful chemicals and you can expect to see results from within 7 days of regular use, which gradually improve.
Can I use your product for skin treatment?
Our products help clients get rid of acne, uneven skin-tone and our anti-aging products can revitalise your appearance. However, these are not medicinal products. For severely damaged skin, we recommend consulting with a doctor.
How long can I store the products?
Our products are long lasting but as they spend many days in international shipping, warehousing etc., we generally recommend shelving them for no more than 12 months from your date of purchase. Some products may require special care and storage protocol. Please refer to the product page for more specific information.
Purchasing from Arvelon
How do I place my order?
You can add products to cart on our website, contact us on Facebook, or drop us a message over WhatsApp. We’ll just need your Name, Phone # and Delivery Address and one of our Customer Care Representatives will confirm your order.
How do I pay for my order?
For now, we are offering Cash on Delivery all over Pakistan. But we are working on introducing popular mobile banking channels for ease of payments. Let us know if you have a preference.
How do I know I’ll get what I paid for?
There is zero risk for you. If you find a product missing in the package delivered and you’ve already paid for it, we will ship you the remaining products ASAP. Just let us know.
Can I get a discount?
That’s conditional to Kashmir ki Azadi. Sorry.
However, check out our product bundles which are already discounted packs. We also provide FREE SHIPPING on orders over Rs. 2489
Can you deliver abroad?
Sorry. For now, we only deliver in Pakistan but we are working on UAE. Soon we will be there.
Shipping Information
How does my order arrive?
Your order will arrive via courier. You have to pay the cost when you take possession of the package from courier.
When will my order be dispatched?
We have shipments going out on all working days. Any order confirmed by 5PM will be dispatched the same day. Weekend orders go out on Monday.
When will I get my order?
Your order should reach you within 1 to 3 working days, depending on your location. Make sure your address is clear and your phone is on.
Can I track my order?
Of course. Ask us to share the tracking code with you and we’ll send it right over via email, WhatsApp (03342783566) or Facebook Messenger.
What are the Delivery Charges?
A flat delivery rate of Rs. 249 applies to all regular orders.
However, Arvelon offers FREE DELIVERY to all parts of Pakistan on orders of Rs. 2489 or more.